Who we are
Our website address is: https://www.therabbitholedurham.co.uk/ Our business address is: The Rabbit Hole, 17 Hallgarth Street, Durham, County Durham, DH1 3AT
What personal data we collect and why we collect it
If you submit an enquiry through our website the information you enter into the form is sent to us. We only collect the basic information required to establish the nature of your enquiry and to give a means of responding to you.
Embedded content from other websites
We use Google Analytics to anonymously track usage of our website. We use data from Google Analytics to improve our services. The data we collect is not personally identifiable. The information we collect includes:
Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit
This includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).
Who we share your data with
The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union. We will never share your user information with third parties for promotional purposes. Our website is hosted by SiteGround. You can view their terms and policies online.
How long we hold your information for
We have procedures in place to regularly review every twelve months what personal data we hold. If you have not interacted with us or accessed our services during this or the subsequent period then we will delete your personal data from our systems, but will send you an email first informing you of our intention to do so. Of course, you have the right to be forgotten at any point and can find out more about this in the ‘What rights you have over your data’ section below.
How we protect your data
We have security measures in place to protect our website and your data. These include:
- A web application firewall and login protection to prevent malicious access to our website
- Daily security scans and 24/7 monitoring in place to detect issues before they become problems
- Timely updates to software including security fixes
- Daily backups of all website files and data, kept for one month then deleted
What data breach procedures we have in place
Should we be subject to a data breach we will contact any person whose personally identifiable data has been compromised and inform them within 48 hours of the breach.
We use the following types of cookies:
- Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
- Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
More information about cookies
If you’d like to find out more about cookies and their use, the website All About Cookies provides more information about what they are and how they work.
Third Party Links
What rights you have over your data
You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 30 days. To make a request for information please contact email@example.com and a member of our team will be in touch. If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf. You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us at firstname.lastname@example.org. There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.
Our contact information